Privacy Policy

1. Information We Collect

When you use our website or services, we may collect the following types of information:

• Contact information: name, email address, phone number, and mailing address when you place an order, create an account, or contact us.
• Order information: details about the services or products you purchase, including shipping addresses and order history.
• Payment information: billing details submitted during checkout. We do not store your credit or debit card numbers — all payment processing is handled by Stripe, Inc. (see Section 4).
• Files you submit: artwork, documents, or images you upload for print or copy services.
• Usage data: your IP address, browser type, device information, pages visited, and referring URLs, collected automatically when you use our website.

2. How We Use Your Information

We use the information we collect to:

• Process, fulfill, and communicate updates about your orders.
• Send order confirmations, pickup notifications, and receipts via email.
• Respond to your questions and customer service requests.
• Improve our website, services, and customer experience.
• Detect and prevent fraud or unauthorized access.
• Comply with legal obligations.

We do not sell, rent, or lease your personal information to third parties. We may contact you with service-related information but will not send unsolicited marketing emails without your consent.

3. Cookies & Tracking

Our website uses cookies and similar tracking technologies to enhance your experience. Cookies are small text files stored on your device that help us remember your preferences, keep items in your cart, and understand how visitors use our site. You can control cookies through your browser settings. Disabling cookies may affect the functionality of certain features, such as the shopping cart. We also use Google Analytics (provided by Google LLC) to analyze website traffic. Google Analytics collects anonymized usage data. You can opt out of Google Analytics tracking by installing the Google Analytics Opt-out Browser Add-on.

4. Third-Party Service Providers

We work with trusted third-party providers to operate our website and deliver our services. These providers may process your information on our behalf:

• Stripe, Inc. — Payment processing. Stripe handles all credit and debit card transactions and is PCI-DSS Level 1 certified. We never receive or store your full card number. Learn more at stripe.com/privacy.
• Google Firebase — We use Firebase for user authentication, database storage, and file storage. Firebase is a Google LLC service. Learn more at firebase.google.com/support/privacy.
• Vercel, Inc. — Our website is hosted on Vercel's infrastructure.
• Resend — We use Resend to deliver transactional emails such as order confirmations.

These providers are contractually obligated to protect your information and may only use it to perform services on our behalf.

5. Files You Submit

Files you upload for print or copy services are stored securely and used solely to fulfill your order. We do not use your submitted files for any other purpose. Files may be retained for a reasonable period to handle reprints or disputes, after which they are deleted from our systems. You are responsible for ensuring you have the legal right to reproduce any content you submit to us.

6. Data Retention

We retain your personal information and order records for as long as necessary to fulfill the purposes described in this policy — typically for a period of up to 3 years — or as required by applicable law. You may request deletion of your account and associated data by contacting us directly (see Section 10). Please note that we may retain certain information as required by law or for legitimate business purposes such as fraud prevention.

7. Security

We implement industry-standard technical and organizational measures to protect your personal information from unauthorized access, disclosure, alteration, or destruction. Our website uses HTTPS encryption, and payment data is handled exclusively by Stripe's PCI-compliant systems. However, no method of transmission over the internet is 100% secure, and we cannot guarantee absolute security.

8. Children's Privacy

Our website and services are not directed to children under the age of 13. We do not knowingly collect personal information from children under 13. If we become aware that a child under 13 has provided us with personal information, we will delete it promptly. If you believe we have inadvertently collected such information, please contact us immediately.

9. Your Rights & Choices

You have the right to:

• Access the personal information we hold about you.
• Request correction of inaccurate information.
• Request deletion of your account and personal data.
• Opt out of marketing communications at any time by contacting us or using the unsubscribe link in any email we send.

To exercise any of these rights, please contact us using the information in Section 10.

10. Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or applicable law. We will post the updated policy on this page with a revised date. We encourage you to review this policy periodically. Your continued use of our website or services after any changes constitutes your acceptance of the revised policy.