Frequently Asked Questions

DH Solutions provides packing and shipping through FedEx, UPS, USPS, and DHL, plus professional packing, custom boxes, printing, copying, graphic design, mailbox services, notary service, passport photos, scanning, shredding, faxing, promotional products, and other business services.

DH Solutions is located at 7900 Bailey Cove Road SE, Suite 8A, Huntsville, Alabama 35802.

The store is open Monday through Friday from 8:00 a.m. to 7:00 p.m. and Saturday from 8:00 a.m. to 6:00 p.m. It is closed Sunday.

No. DH Solutions is closed on Sunday. Saturday hours are 8:00 a.m. to 6:00 p.m.

Call DH Solutions at 256.800.6844.

Email DH Solutions at dhsolutionspackshipprint@gmail.com.

The DH Solutions fax number is 256.800.6848. If someone is faxing a document for you, ask them to include your name and contact information so the store can notify you.

Walk ins are welcome for most services. For notary service, call ahead to confirm the notary is available. For complex printing, custom packing, or special products, calling first can save time.

Yes. The Shipping Quote page can pull live rates from FedEx, UPS, USPS, and DHL for domestic or international shipments.

Provide the origin and destination addresses plus the package weight and dimensions. If you do not know the measurements, the online form lets you describe the item for an estimate. The final rate may change after the package is measured and inspected.

Upload your file through the Print Quote page, describe the quantity, paper size, color, sides, and finishing you want, and DH Solutions will review it before production. There is no commitment until you approve the quote.

The Print Quote page says the team usually responds within one business hour. Complex jobs may take longer if the team needs more information.

Simple pickup orders are typically ready within about 30 minutes during business hours, according to the website terms. Complex, custom, or high volume projects may require more time, so wait for the ready notification before coming to pick up.

For in store pickup orders, DH Solutions accepts cash, credit cards, and debit cards. Cancellations must be requested before production begins. Once printing, cutting, laminating, or other physical production starts, the order cannot be cancelled. Carrier rules apply to shipping cancellations.

DH Solutions is an authorized location for FedEx, UPS, USPS, and DHL, so the team can compare multiple carrier options in one visit.

Yes. The team can compare available carrier services based on destination, delivery speed, package size, and price. The best option depends on the specific shipment.

FedEx and UPS may charge by dimensional weight when a box takes up more space than its actual weight suggests. Using a right sized box can reduce unnecessary shipping cost.

Yes. The website tracking tool accepts FedEx, UPS, USPS, DHL, and Meest tracking numbers and directs you to the matching carrier status.

The website lists FedEx Express and Ground at 5:00 p.m., USPS at 5:00 p.m., UPS Air and Ground at 4:30 p.m., and DHL at 4:00 p.m. Pickup schedules can change, so arrive early for time sensitive shipments.

Many ordinary items can be shipped, but hazardous, prohibited, perishable, restricted, or destination controlled items may need special handling or may not be accepted. Tell the team exactly what the package contains before it is sealed so they can check the carrier and destination rules.

Yes. DH Solutions is a FedEx Authorized ShipCenter with daily FedEx pickups.

The listed services include FedEx Priority Overnight, Standard Overnight, Express Saver, FedEx 2Day, FedEx Ground, Home Delivery, and selected international, Canada, and Puerto Rico services.

Yes. FedEx international services are available. The exact service and paperwork depend on the destination and contents.

Yes. DH Solutions accepts pre labeled, sealed, ready to ship FedEx Express and Ground packages at no additional drop off charge.

A FedEx QR code works only at participating locations named in the retailer's return instructions. DH Solutions confirms acceptance of pre labeled FedEx packages, but its website does not confirm FedEx QR code printing. Check the email for participating locations or call the store before visiting.

Yes. DH Solutions is a UPS Authorized Shipping Outlet with daily UPS pickups.

The listed services include UPS Next Day Air, 2nd Day Air, 3 Day Select, Ground, Worldwide Express, Worldwide Saver, Canada, and Puerto Rico services.

Yes. DH Solutions accepts sealed, pre labeled UPS packages and returns as an authorized UPS outlet.

No. DH Solutions states that pre labeled, ready to ship carrier packages are accepted at no additional drop off charge.

You can bring it if Amazon gave you a printable UPS label and the package is sealed and ready to ship. Label free, box free Amazon returns are commonly directed to The UPS Store and must go to the exact location type shown in your Amazon return instructions.

UPS mobile barcode printing is available only at selected UPS locations. DH Solutions confirms pre labeled drop offs but does not state that it processes mobile barcodes. Call first, or use the location specified in the UPS return instructions.

Yes. DH Solutions is an official USPS Approved Shipper.

The website lists First Class Mail, Priority Mail, Priority Mail Express, Media Mail, Certified Mail with return receipt, Signature Confirmation, tracking, and selected international services.

Yes. DH Solutions sells postage stamps and handles First Class Mail and other USPS mailing services.

Yes. Certified Mail with return receipt is listed among the available USPS services.

Eligible books with at least eight printed pages and certain other educational media may qualify for Media Mail. Advertising, video games, computer drives, and many ordinary products do not qualify, and USPS may inspect Media Mail packages.

Yes. DH Solutions accepts ready to ship USPS Priority Mail and First Class packages. USPS Registered Mail is the stated exception and is not accepted for drop off.

The website lists standard First Class stamps, commemorative stamps, large quantity orders, and custom stamp ordering. Call ahead if you need a specific design or quantity.

Yes. DH Solutions is officially recognized as a DHL Express authorized international shipping center in Huntsville.

The team handles international packing, airway bills, commercial invoices, customs documentation, proof of value, declared value protection, insurance options, and Electronic Export Information filing when required.

The international shipping page states that DH Solutions can ship to more than 200 countries across seven continents through FedEx, UPS, DHL, and USPS. Actual service depends on the destination, contents, and current carrier restrictions.

International options are available through FedEx, UPS, DHL, and USPS. The team can compare services for your destination and shipment.

Most international commodity shipments require a commercial invoice, while document only shipments may be treated differently. DH Solutions prepares commercial invoices and other customs documents for international shipments.

Bring the complete sender and recipient addresses and phone numbers, a clear description of every item, quantities, country of origin if known, the reason for export, and an accurate value. Clear and consistent information helps prevent customs delays.

The destination country's customs authority determines duties and taxes. The receiver often pays them, although some services may allow the shipper to arrange payment. Ask the team which options are available for your shipment.

These items may be prohibited, restricted, or require special documentation depending on the carrier and destination. Do not seal the package before review. Bring the exact product details so the team can check current rules.

The international and DHL pages list declared value protection and package insurance options. Availability and limits depend on the carrier, contents, value, and destination.

Transit time depends on the carrier, service, destination, customs clearance, and shipment contents. Use the live quote or ask the team for the current estimated delivery date. Customs processing can add time beyond the carrier estimate.

Yes. The team packs fragile, valuable, large, and awkward items using carrier appropriate materials and methods.

DH Solutions says items it packs are guaranteed for insurability, meaning the packing is designed to meet carrier standards and support a claim if damage occurs. It is not an automatic claim payment. Carrier terms, declared value, exclusions, and documentation still apply.

Depending on the item, the team may use bubble wrap, foam inserts, packing peanuts, specialty laptop or artwork containers, custom foam cut inserts, heavy duty tape, and double boxing.

The website states that more than 20 box sizes are stocked, including single wall, double wall, and specialty options.

Yes. The team can build boxes to fit furniture, artwork, equipment, oversized items, and irregular shapes.

Available designs include single wall, double wall, foam lined, insulated, double box, and multi box solutions, depending on the item and shipping requirements.

Yes. Box in box packing is available for extra fragile shipments that need additional impact protection.

Yes. The electronics service covers phones, laptops, tablets, desktop computers, monitors, televisions, audio equipment, gaming consoles, cable boxes, and medical or scientific instruments, using impact resistant and appropriate protective packaging.

Yes. The team uses specialty artwork boxes, foam inserts, bubble wrap, and custom foam lined packaging for framed art, ceramics, sculptures, and other three dimensional pieces.

Yes. The antique shipping service covers delicate and irreplaceable items such as clocks, rare books, furniture, vases, and family heirlooms.

Yes. DH Solutions sells boxes, bubble wrap, packing peanuts, foam inserts, tape, mailing tubes, padded envelopes, and poly mailers.

Yes. The store carries birthday, holiday, and other festive mailer designs that can be used to send gifts or special letters.

Yes. Upload the file through the Print Quote page, include the specifications, and wait for the team to send pricing before production begins.

The Print Quote page accepts PDF, Word, PowerPoint, Excel, PNG, JPG, TIFF, EPS, and other common document or image formats.

The online print form allows up to five files, with a limit of 50 MB per file.

Yes. Both full color and black and white printing and copying are available.

Standard document services include letter, legal, and ledger sizes. Larger and custom sizes are available through poster and large format services.

Yes. The copying page says the store handles single copies, high volume runs, and projects such as 500 presentation sets.

Yes. The print quote form specifically asks customers to describe whether the job should be single or double sided.

DH Solutions offers multiple paper stocks, including colored, glossy, matte, and specialty paper options. Exact availability depends on the product and job.

Available finishing includes collating, sorting, stapling, saddle stitching, binding, laminating, folding, cutting, envelope stuffing, custom labeling, presentation covers, and preparation for shipping.

Yes. Spiral, comb, perfect binding, and saddle stitching are listed options, depending on the project.

Yes. Laminating is available in various sizes for documents, menus, ID cards, reference sheets, and similar items.

Yes. Bi fold, tri fold, z fold, and four panel formats are listed, depending on the piece.

Yes. The finishing service includes envelope stuffing, inserting, custom labeling, and preparation for shipping.

Yes. The print services page says finished documents can be shipped to an address through FedEx, UPS, USPS, or DHL.

DH Solutions recommends print artwork at 300 DPI. Low resolution files can look blurry or pixelated, and screen colors may not match printed colors exactly. Review the proof carefully before approval.

Yes. Graphic design assistance is available for logos, business cards, stationery, menus, resumes, proposals, signs, banners, flyers, brochures, coupons, and other marketing materials.

Yes. The business card service includes design help, multiple paper stocks, full color or black and white printing, photo cards, specialty shapes, and reordering.

The business card page lists expedited same day service. Availability depends on the design, stock, quantity, and current workload, so call before relying on same day completion.

Yes. Available options include black and white or full color printing, multiple sizes, glossy or matte papers, bi fold, tri fold, and four panel formats, plus design and finishing.

Yes. Custom postcards are available in multiple sizes with full color or black and white printing, glossy or matte finishes, design help, and bulk pricing.

Yes. The store prints vinyl and fabric banners, posters, event backdrops, trade show graphics, signs, giant photos, and other large format pieces.

The site says posters can be produced in virtually any size, but the actual maximum depends on the material and equipment setup. Call with the exact dimensions and intended use for confirmation.

Standard photo sizes include 4 by 6, 5 by 7, and 8 by 10, plus custom enlargements. Glossy, matte, full color, and black and white options are available.

Yes. The photo printing page lists same day pickup. Timing still depends on file readiness, quantity, size, and current workload.

Yes. The T shirt page states that single shirts and one off orders are accepted, along with bulk team, school, church, reunion, fundraiser, and business orders.

The listed methods are screen printing, heat transfer, and dye sublimation. The right method depends on the artwork, fabric, quantity, and desired finish.

Yes. The promotional products service can source customizable items such as shirts, mugs, pens, tote bags, hats, and many other products for businesses, schools, churches, campaigns, reunions, and nonprofit organizations.

A private mailbox includes a real street address, 24 hour mailbox access, package receiving from multiple carriers, delivery notifications, Mail Check service, and optional forwarding schedules.

It is a private mailbox at a real street address, not a traditional P.O. Box. If you plan to use it for a bank, license, government filing, or business registration, confirm that organization's current address rules before submitting.

Yes. The mailbox page lists 24 hour access to the private mailbox area.

Yes. The website lists package receiving from USPS, UPS, FedEx, DHL, couriers, and other carriers for private mailbox customers.

Yes. Private mailbox service includes email and text notifications for deliveries. The separate package receiving page also lists phone, text, or email notification.

Yes. The private mailbox page lists overnight, weekly, monthly, and on demand mail forwarding options.

USPS rules for a Commercial Mail Receiving Agency require PS Form 1583 and two valid forms of identification, including one photo ID. Call DH Solutions before visiting to confirm the current acceptable documents and whether every recipient must be listed.

DH Solutions advertises a package receiving service that can accept, sign for, securely store, and notify you about deliveries from any carrier. Call for current enrollment, identification, pricing, and storage terms before sending a package there.

The iPostal1 service lets you view envelope images and manage mail online, then request content scans, forwarding, pickup, shredding, recycling, and eligible check deposit or virtual office features.

Anytime Mailbox provides a real street address and online mail management. You can request open and scan, forwarding, shredding, recycling, or pickup through the app or website, subject to the selected plan and location options.

Yes. On site notary service is offered Monday through Saturday. Call 256.800.6844 before visiting to confirm the notary is available.

The site lists contracts, business agreements, legal and real estate documents, school permission slips, medical releases, car title transfers, powers of attorney, and child ID kits. Whether a particular document can be notarized depends on the document, signer, identification, and requested notarial act.

Walk ins are welcome, but the website recommends calling ahead to confirm the notary is available.

Bring the complete document and a current government issued photo ID. Do not sign the document until the notary instructs you. If the document requires witnesses or has special instructions, call ahead and bring any required people or supporting documents.

Yes. DH Solutions provides passport and ID photos that the store guarantees will meet U.S. passport photo requirements.

No appointment is required. Walk in during regular business hours.

The passport photo page says photos are ready in minutes.

The U.S. Department of State requires a recent color photo that is 2 by 2 inches, with the head centered and a plain white or off white background. Glasses are generally not allowed. DH Solutions takes the photo and checks it against the current requirements.

Yes. The scanning service converts paper documents to text searchable PDFs and can digitize printed photos. Output can be organized for DVD, flash drive, or cloud ready delivery.

Yes. The store provides incoming and outgoing local, domestic long distance, and international fax service. The fax number is 256.800.6848.

Yes. DH Solutions advertises industrial grade secure document shredding priced by the pound or by the pallet.

The store also advertises professional gift wrapping, gift bags and wrapping supplies, greeting cards for many occasions, and everyday office supplies such as paper, envelopes, pens, markers, staples, and paper clips.